How well is the C-Suite, the business strategists, the futurists and the forecasters prepared, for where we are, and may witness well into the future. The future is not the next shiny object, but still remains the Long Term Value (LTV) of the customer, we all desire.

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Are we narrowing the Net Promoter Score (NPS) gap? Are we addressing the unmet, and yet unidentified needs of the customer?